Refund Policy

At Solutiono Labs, our unwavering commitment is to ensure 100% customer satisfaction. We understand that occasionally issues may arise, and we are dedicated to addressing them promptly and fairly.

Refund Eligibility:

Duplicate Charge or Processing Error:

In the event of a duplicate charge due to a processing error, we guarantee a full refund of your entire design order amount.

Failure to Meet Design Requirements:

If we fail to meet your specific design requirements or are unable to complete your design order as outlined in our delivery policy, a full refund will be issued.

Refund Request Timeline:

Should you find dissatisfaction with any design services provided, you may submit a refund request within five days of the completion of your initial designs. Satisfaction is presumed if no refund request is received within this timeframe.

Refund Approval Process:

Initiating a Refund Request:

All refund requests must be communicated to our support department by contacting us at info@solutionolabs.com.

Resolution Attempt:

We will promptly address your concern through our revision policy, aiming to resolve it immediately.

Refund Approval:

If resolution is not achieved, our refund department will email you a refund request approval, adhering to the terms outlined in your user agreement.